Privacy Policy

MedexOVA ("we," "our," or "us") collects information to provide and improve our healthcare transportation technology services. We collect:

• Contact Information: Name, email address, phone number, company name
• Business Information: Fleet size, service areas, trip volumes, dispatch software used
• Usage Data: How you interact with our platform, pages visited, features used
• Device Information: IP address, browser type, operating system
• Trip Data: For users of our dispatch services, trip origins, destinations, and timing (never patient medical information)

• To provide and maintain our services
• To process your requests and applications
• To communicate with you about our services, updates, and promotional offers
• To improve our platform and develop new features
• To calculate insurance premiums (for Pay As You Go insurance users)
• To comply with legal obligations

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Encrypted data storage
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection

We retain your information for as long as necessary to provide our services and comply with legal obligations. We may share your information with:

• Service Providers: Third parties who assist in operating our platform
• Insurance Partners: For processing insurance applications and claims
• Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Data portability (receive your data in a standard format)

To exercise these rights, contact us at privacy@medexova.com

Types of SMS Messages

By opting in, you may receive the following types of SMS notifications:

• Ride Notifications: Trip confirmations, driver arrival alerts, ride status updates
• Account Alerts: Login verification codes, password resets, security notifications
• Credential Reminders: Document expiration alerts, verification status updates
• Service Updates: Important platform announcements, scheduled maintenance

Message Frequency & Costs

Message frequency varies based on your activity and notification preferences. Standard message and data rates may apply depending on your mobile carrier plan. MedexOVA does not charge for SMS messages, but your carrier may.

Data Privacy

How to Opt-Out

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and is not guaranteed.

Supported Carriers

Our SMS service is compatible with all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. International messaging may not be available in all regions.